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Introducing
Volvo Connected Solutions
Scope
Role
Duration
Partner with Volvo & its digital solutions vertical Volvo Group of Connected Solutions (VGCS) to provide seamless service experiences for their fleet of Electric trucks via their flagship digital platform Volvo Connect.
✦ Service Designer
✦ Interaction Designer
✦ Design System
04 Months
Volvo is a Swedish automobile manufacturer, leading the industry in manufacturing the best in class cars. From being a leading figure in making cars & trucks, it is also the parent company of key organisations like Renault Trucks & MACK Trucks.
My role was to work with Volvo's Group of Connected Solutions (VGCS) & lead the service experiences for their fleet of electric trucks.
EV Trucks
Volvo Connect
VGCS
01.
How might we help drivers driving Volvo electric trucks in their transport & hauling operations for mapping & routing process?
02.
How might we ensure that drivers driving Volvo electric trucks are provided with efficient charging solutions for their vehicles?
03.
How might we support truck drivers & Volvo connect operations in organising their billing & authentication procedures?
❇️ Actors & their roles in this eco-system
Role
Volvo Leadership Board
Decision making power
High
What do they do?
The board of management are key decision makers in the company. The direction for Volvo Connect (VC) is defined by them. They oversee the data & statistics for the electric truck function.
They rarely interact with Volvo Connect as a user.
Role
User Admins
Decision making power
High
What do they do?
User Admins are responsible in assigning roles for the different users in Volvo Connect. They do not directly run operations but can provide or revoke access to users.
They often interact with Volvo Connect as a user.
Role
Fleet Admin
Decision making power
High
What do they do?
Fleet admin oversees the entire EV Truck functional and transport operation. They have access to all data. They lead a team of fleet managers are key decision maker in operations.
They regularly interact with Volvo Connect as a user.
Role
Fleet Manager
Decision making power
Low
What do they do?
Fleet Managers run the service operations of EV trucks with the help of Volvo connect. They are the first POC for truck drivers & Volvo customer support. They have expertise in all of the VC operations and features.
They regularly interact with Volvo Connect as a user.
Role
Third-party Dealer
Decision making power
Medium
What do they do?
Fleet Managers run the service operations of EV trucks with the help of Volvo connect. They are the first POC for truck drivers & Volvo customer support. They have expertise in all of the VC operations and features.
They regularly interact with Volvo Connect as a user.
Role
Truck Driver
Decision making power
Low
What do they do?
Fleet Managers run the service operations of EV trucks with the help of Volvo connect. They are the first POC for truck drivers & Volvo customer support. They have expertise in all of the VC operations and features.
They regularly interact with Volvo Connect as a user.
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